Shipping & Returns
Store Policies
FREE SHIPPING for orders over $200. Items that cannot be shipped by USPS, UPS or FedEx package delivery may be subject to freight charges. It’s Thyme will charge your credit card in full via our secure server within 24 hours of the time of your purchase. It’s Thyme reserves the right to cancel any orders containing any error, inaccuracy or omission; if your credit card has been charged for a purchase and your order is canceled, It’s Thyme will directly issue a credit to your credit card. For product returns, please see It’s Thyme’s Return Policy.
Customs/duties fees may be billed separately on international orders, and orders shipping from out of the U.S.A.
Do You Ship Internationally?
Please contact us for international shipments as additional shipping charges may apply.
What If I Live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?
For these locations, additional shipping fees may apply. Our Customer Service team will confirm any such fees 24-48 hours after your order is placed, and will not finalize your order until you accept the final terms.
Warranties
All products sold by It’s Thyme are covered by the manufacturer’s warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 949-715-7558 for assistance in processing your claim. We are in no terms or conditions liable for installation fees of any kind.
Online Product Images
It’s Thyme displays images of products in ".jpg" and ".gif" format on or website; we employ the best imaging software in an effort to display products in the most accurate showing possible. We cannot guarantee that the depiction you see on your own computer monitor, matches the true color of the item; the display in part depends on the type and settings of your computer monitor.
Shipping Lead Times
It’s Thyme strives to provide its customers with the most accurate information on product availability. If your purchase or project is time-sensitive, it is strongly suggested that you contact us at 949-715-7558
Delivery
Many items can be shipped from our warehouse within five days. Non- custom merchandise shipped from our manufacturers can take up to ten business days. Custom orders can take up to eight weeks. Please call us at 949-715-7558 for a more accurate estimate of delivery time.
CANCELLATION POLICY
Orders cannot be canceled once they have been processed.
DAMAGES/DEFECTS AND ERRORS
Kindly report any damages, defects or errors to received shipments, promptly, by calling 949-715-7558 or by email at sales@itsthyme.com (within 14 days of receipt). You must contact us and provide us with your name, invoice number and description of the defect. ItsThyme.com will issue a Return Goods Authorization (RGA) number before you ship back to us at no cost to you. If for any reason, the customer decides they do not want the item replaced, then a 25% restocking fee will be deducted from the final refund.
RETURNS
All returns must first be approved by an It’s Thyme representative. All non-approved returns are subject to refusal. Returns will not be accepted after 14 days of receipt of order.
NON-DEFECTIVE RETURNS
A 25% restocking fee will be charged for the return of goods that are non- defective. Return shipping charges are the responsibility of the customer. Items must be returned in their original packaging with all packing materials and must be in sellable condition. Items that have been installed are not returnable. Shipping and Handling charges are non-refundable. Credit (minus the aforementioned deductions) will be issued upon full inspection of returned items by an It’s Thyme representative. HOLD ONTO THE ORIGINAL BOXES AND PACKAGING.
We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer’s packaging. Products may be returned within 14 days of receiving them. The products must be brand new (never used or installed) and in perfect condition with all of the manufacturer’s packaging intact. In order to keep our prices at their lowest, we charge a 25% restocking fee. Your original shipping and processing charges will not be refunded, if applicable. Orders returned after 14 days or without an RGA # will not be accepted.
EXCEPTIONS AND ITEMS NOT ELIGIBLE FOR RETURN
Unfortunately, under certain circumstances, there are some items that can be purchased that are not eligible for product return.
These exceptions and items are as follows:
- Items sold as Closeout Products.
- Custom Products.
- Made-to-Order Products (Any item that has been assembled, installed, modified or used in any way).
- Items without prior Return Authorization.
- Items received more than 14 days ago.
- Any item without all original packaging.
- Lafer Leather Chairs, Vermont Modern, Cane-line, Kartell and Santa & Cole Products cannot be returned.
- Light bulbs, parts, glass, etc.
DO NOT return merchandise without prior authorization. Items that are returned without prior authorization are subject to an automatic 50% restocking fee or complete forfeiture of your refund.
The Information We Collect
This notice applies to all information collected or submitted on the It’s Thyme website. On some pages, you can order products, make requests, and register to receive materials.
The types of personal information collected at these pages are; Name, Address, Email address, Phone number, Credit/Debit Card Information.
PRIVACY INFORMATION
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.