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FAQ's

ORDERING

What Payment Options Do You Accept?
We accept all major credit card cards including American Express, Visa, MasterCard, and Discover.
We also accept PayPal and Amazon Pay

 

Do You Charge Sales Tax?

One of the best things about buying through ItsThyme.com is that we do not have to charge U.S. State sales tax,
with one exception: orders shipping to California will be subject to the relevant sales tax.

 

What Is Your Cancellation Policy?

Orders cannot be canceled once they have been processed.

 

SHIPPING

Where Is My Order?

You can check the order status by accessing your account here.
Alternatively, you can also contact Customer Service.

 

Do You Ship Internationally?

Yes we ship internationally.

 

What If I Live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?

For these locations, additional shipping fees may apply.
Our Customer Service team will confirm any such fees 24-48 hours after your order is placed, and will not finalize your order until you accept the final terms.

 

Will You Ship To My PO Box?

Unfortunately, we cannot ship to PO Boxes or Military APOs.

 

What If I Need To Ship To Multiple Addresses?

Please contact our Customer Service team and they will assist you with your specific needs.

 

RETURNS AND DAMAGES

What Is Your Return Policy?

We accept returns on a vast majority of our products (in new condition and original packaging) within 15 days of receipt unless otherwise noted on the product page.

 

How Much Time Do I Have to Inspect My Package For Damage?

It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item.
If you find any issues, please contact our Customer Service team immediately.

 

What If My Order Arrives Damaged?

If by some chance, your item was damaged during transit, please contact our Customer Service team.
We accept returns on a vast majority of our products (in new condition and original packaging) within 15 days of receipt unless otherwise noted on the product page.